Terms and Conditions

1. Orders

Orders can be placed online through our website, tangodistribution.com. Customers must provide their name, shipping address, email address, and telephone number to place an order. We reserve the right to refuse any order.

2. Payment

Payments can be made by credit card, debit card, or through a previously established payment term between the customer and Tango Nordik Group. Customers must provide the required payment information to place an order. Payments are processed through our secure payment gateway.

3. Delivery

We ship orders within 1-3 business days following receipt of payment. Delivery times vary depending on the destination and delivery method chosen by the customer. Customers are responsible for providing a complete and accurate delivery address. Shipping charges will be billed based on the weight and destination of the order at the time of processing by our shipping team.

4. Returns and Exchanges

Customers have the right to return unused and undamaged items within 5 days of receiving their order. Returns must be accompanied by the order number and reason for return via a return authorization request to support@tangodistribution.com. Customers are responsible for the shipping charges associated with the return. Refunds will be issued within 10-14 business days following receipt of the returned item. A 25% restocking fee will be applied to unused items returned.

5. Warranty

We guarantee that all products sold are new and in perfect working condition. If a product is defective, after receiving authorization from the manufacturer, we will replace it or issue credit directly to your account. Customers must open a case number with the manufacturer. The warranty is honored by the manufacturer.

6. Privacy

We will not disclose customers' personal information to third parties. Customers' personal information will only be used to process orders and improve our customer service.

By placing an order on tangodistribution.com, customers accept the above terms and conditions of purchase. We reserve the right to modify these terms at any time without prior notice.